Privacy policy

Khat Gallery Company for Retail Sale of Gifts and Luxuries W.L.L. (“Khat Gallery”, “we”, “us” or “our”) respects the privacy of visitors and customers of gallerykhat.com. This policy explains the data we collect, why we use it, and the choices available to you.

1. Scope

This policy applies to your use of our website, account creation, product purchases, and communications with Khat Gallery through the website, email or related customer-service channels. It does not apply to third-party websites or services that may be linked from our website.

2. Information We Collect

We may collect:

Information you provide directly: your name, phone number, email address, delivery address, order details, and any message or information you choose to send us.
Transaction information: ordered products, order value, and payment, delivery and return status. We do not intend to store complete payment-card details on our own servers.
Device and usage information: such as IP address, device and browser type, pages visited, and interactions with the website, through cookies and similar technologies where used.

3. How We Use Information

We use your information as necessary to:

Create and manage your account, process payment, fulfil orders and deliver products.
Communicate with you about orders, enquiries, exchanges, returns and customer service.
Protect the website and help prevent fraud and misuse.
Improve our website, products and service, and analyse performance.
Send offers and marketing messages with your consent or where permitted by law; you may unsubscribe at any time.
Meet legal and accounting obligations and resolve disputes.

4. Cookies and Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, measure performance and improve it. You may control or block cookies through your browser settings, but doing so may affect some website functions or the purchasing experience.

5. Sharing Information

We do not sell your personal information. We may share the minimum information necessary with service providers that help us operate our business, including:

E-commerce, hosting and related application providers, including Shopify.
Payment gateways and payment-service providers, to process payments securely.
Shipping and delivery providers, to deliver your orders.
Analytics, marketing and customer-service providers, where these services are used.

Our service providers may process or store information outside the State of Kuwait. We share information only as needed for the relevant purpose or where required by law.

6. Retention

We retain information for as long as needed to provide our services, manage your account and orders, meet legal and accounting obligations, and resolve disputes. When it is no longer needed, we delete, anonymise or securely retain it to the extent required by law.

7. Your Choices and Requests

Subject to applicable law, you may request access to, correction, updating or deletion of your personal information. You may unsubscribe from marketing messages at any time through the unsubscribe link in a message or by contacting us. We may need to verify your identity before acting on a request and may retain certain information where legally necessary or to protect our rights.

For data-related requests, email shop@gallerykhat.com.

8. Data Security

We use reasonable technical and organisational measures to protect information against unauthorised access, use or disclosure. However, no internet transmission or electronic system can be guaranteed to be 100% secure.

9. Children

Our website is not intentionally directed to persons under 18 years of age, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a “Last updated” date. Your continued use of the website after an update constitutes acceptance of the updated policy to the extent permitted by law.